cck4 Terms & Conditions — Platform Rules, Player Rights & Obligations

In these Terms & Conditions, the following expressions shall carry the meanings set out below unless the context clearly requires otherwise. Familiarity with these definitions is essential for a full understanding of your rights and obligations as a cck4 player.

• "Platform" means the cck4 website accessible at cck4.io, including all sub-pages, mobile-optimised views, and any future applications operated under the cck4 brand.
• "Company" means the offshore-licensed entity operating the cck4 platform and all associated services.
• "Player" / "You" / "User" means any individual who registers an account on the Platform or accesses any part of the Platform's services.
• "Account" means the personal account held in a Player's name on the Platform, which stores the Player's balance, transaction history, bonus records, and account settings.
• "Services" means all sports betting markets, casino games, live dealer tables, crash games, slots, and any other wagering product offered on the Platform.
• "Funds" / "Balance" means the sum of real-money BDT deposits, bonus credits, and winnings credited to a Player's Account at any given time.
• "Bonus" means any promotional credit, free bet, free spin, cashback, or reload incentive awarded by cck4 to a Player, subject to applicable wagering requirements.
• "Wagering Requirement" means the minimum total bet amount a Player must place before Bonus funds or winnings derived from Bonus funds become eligible for withdrawal.
• "BDT" means Bangladeshi Taka, the primary currency accepted and processed by the Platform.
• "KYC" means Know Your Customer verification procedures, including identity and age verification checks required before withdrawals are approved.

The Services provided by cck4 are strictly reserved for adults. To register an Account and access any Services on the Platform, you must meet all of the following eligibility requirements at the time of registration and at all times thereafter:

• You are at least 21 years of age. cck4 operates a strict 21+ policy. Any player found to be under 21 years of age will have their account immediately suspended and all funds may be forfeited.
• You are a natural person (not a corporation, trust, partnership, or other legal entity).
• You are acting on your own behalf and are not registering on behalf of, or for the benefit of, another person.
• You have not previously been excluded from the Platform or had an Account terminated for breach of these Terms.
• You are not a resident of a jurisdiction where online gambling is explicitly prohibited under local law, and you take full personal responsibility for verifying the legal status of online gambling in your location.
• You are not an employee, contractor, director, officer, or close relative of the Company, or of any game supplier whose products are offered on the Platform.

When registering, you agree to provide accurate, complete, and current information in all registration fields. You further agree to update your registration information promptly whenever it changes. cck4 reserves the right to request documentary evidence of any information provided during registration at any time, including but not limited to government-issued photo identification, proof of address, and proof of ownership of any payment method used for deposits.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any one-time verification codes (OTPs) sent to your registered mobile number or email address. cck4 will never ask you for your full password by email, live chat, or phone.

• You must not share your Account credentials with any third party under any circumstances.
• You must not allow any other person to access or use your Account.
• You are responsible for all activity carried out through your Account, whether authorised by you or not, unless you have promptly notified cck4 of unauthorised access.
• You agree to notify cck4 immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.
• cck4 will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

cck4 processes all financial transactions exclusively in Bangladeshi Taka (BDT). The following terms govern all deposits into and withdrawals from your Account:

Deposits:

• The minimum deposit amount is ৳300. There is no maximum deposit limit set by the Platform, although individual payment providers (bKash, Nagad, Rocket, Upay) may impose their own transaction limits.
• Accepted deposit methods include: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.
• Deposits are credited to your Account balance in real time or within a maximum of 15 minutes, subject to payment provider processing.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited.
• cck4 does not charge processing fees on deposits; however, your payment provider may apply their own transaction charges.

Withdrawals:

• Withdrawals are subject to completion of KYC verification. cck4 reserves the right to request identity documents before processing any withdrawal request.
• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• cck4 targets a withdrawal processing time of approximately 15 minutes for mobile wallet methods (bKash, Nagad, Rocket). Bank transfers may take up to 24 hours on business days.
• Withdrawals may only be directed to a payment account registered in your own name and previously used for a deposit, unless otherwise approved by the cck4 compliance team.
• cck4 reserves the right to request additional verification documents for any withdrawal request, particularly where a Player has not previously completed full KYC verification.
• Bonus funds and winnings generated exclusively from Bonus play may not be withdrawn until applicable Wagering Requirements have been satisfied in full.

cck4 offers a variety of promotional incentives including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms, in addition to any specific conditions stated in the individual promotion's terms:

• Bonuses are available to eligible Players who have a verified Account in good standing. cck4 reserves the right to determine eligibility at its sole discretion.
• Each Player may claim each specific bonus offer a maximum of once unless the promotion explicitly states otherwise.
• Welcome bonuses are available to new Players on their first deposit only. Subsequent deposits do not qualify for the welcome bonus.
• All bonus funds are subject to Wagering Requirements. The applicable Wagering Requirement multiplier will be clearly stated on the relevant promotion page at the time the bonus is offered.
• Wagering Requirements must be met within the time period specified in the individual promotion's terms. Bonus funds and associated winnings that remain subject to incomplete Wagering Requirements at the time of expiry will be forfeited.
• Only real-money bets placed on eligible games contribute toward Wagering Requirement completion. The contribution percentage per game type will be stated in the individual promotion's terms.
• cck4 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that this does not adversely affect any bonus already credited to a Player's Account.
• Players who are found to be abusing the bonus system — including, without limitation, placing low-risk combination bets solely to clear Wagering Requirements — may have their bonus removed and winnings forfeited.

All bets and wagers placed on the Platform are subject to the specific rules of the relevant sport, event, or casino game, as published in the cck4 game rules documentation. The following general rules apply across all betting and gaming products:

• A bet is confirmed only when you receive a confirmation message and a bet reference number from the Platform. Bets that have not received confirmation are not valid.
• Once a bet has been confirmed and accepted, it may not be cancelled or amended by the Player except where the relevant sports betting rules explicitly permit in-play cash-out functionality.
• All odds and game return-to-player (RTP) figures are determined by the Platform's systems and the relevant game engines. Results are final once a round or event is settled.
• In the event of a technical failure that interrupts a live casino round or bet in progress, the Platform will apply the relevant game provider's void/replay rules. If a void cannot be determined, affected bets may be voided and stakes returned.
• cck4 reserves the right to void any bet placed at odds that were manifestly incorrect due to a system error. Players will be notified and stakes returned in such cases.
• For live cricket and sports betting, cck4 shall not be liable for interruptions to live data feeds caused by third-party data providers. In such cases, bets already confirmed will be settled as soon as reliable data becomes available.

cck4 maintains a zero-tolerance policy toward the following forms of conduct. Engaging in any prohibited conduct may result in immediate Account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities where legally required:

• Providing false or misleading information during registration or KYC verification.
• Registering or operating more than one Account on the Platform.
• Using automated bots, scripts, algorithms, or artificial intelligence systems to interact with the Platform in any way, including placing bets, navigating pages, or exploiting game mechanics.
• Exploiting software bugs, errors, or technical vulnerabilities to gain an unfair advantage. Any winnings derived from a known bug must be reported to cck4 immediately and may be reversed.
• Attempting to defraud cck4 or other Players through collusion, match-fixing intelligence, insider information, or any other unfair means.
• Using payment methods that do not belong to you, or facilitating deposits on behalf of third parties.
• Engaging in any form of money laundering, terrorist financing, or other illegal financial activity through the Platform.
• Harassing, threatening, or abusing cck4 staff or other Players through any communication channel provided by the Platform.
• Attempting to reverse-engineer, decompile, or otherwise access the source code of any part of the Platform.

All content on the cck4 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall compilation and arrangement of the Platform — is the property of the Company or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any part of the Platform content.

The cck4 brand name, logo, and associated trade marks are the exclusive property of the Company. Nothing in these Terms confers any rights in these marks upon you.

cck4's collection, use, storage, and disclosure of your personal data are governed by our Privacy Policy, which forms an integral part of these Terms and Conditions and is available at /privacy-policy. By accepting these Terms, you also accept the Privacy Policy in its entirety.

In summary, cck4 collects personal data that you provide during registration and KYC verification (such as your name, date of birth, address, and payment account details), transaction and activity data generated through your use of the Services, and technical data collected automatically (such as IP address, browser type, and device identifiers). This data is used to operate your Account, process transactions, comply with legal obligations, prevent fraud, and improve the Platform. cck4 does not sell your personal data to third parties for marketing purposes.

cck4 is committed to promoting responsible gambling and providing players with the tools necessary to maintain control of their gaming activity. The following responsible gaming features are available to all registered Players at no cost and without penalty:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration after which they will be automatically logged out of the Platform.
• Reality Check Reminders: Players may configure periodic on-screen reminders displaying the duration of their current gaming session.
• Self-Exclusion (Short-Term Time-Out): Players may request a temporary exclusion from the Platform for periods of 24 hours, 7 days, 30 days, or 90 days. During this period, the Account will be suspended and the Player will be unable to log in, deposit, or wager.
• Permanent Self-Exclusion: Players who feel that their gambling has become harmful may request permanent closure of their Account. Permanent self-exclusion requests are processed within 24 hours and are irreversible for a minimum period of five years.

cck4 strictly enforces its 21+ age policy. The Platform employs age verification checks at registration and reserves the right to request further proof of age at any point. If cck4 has reasonable grounds to believe that a Player is under 21 years of age, the Account will be suspended immediately pending verification, and any funds deposited by a minor will be returned.

For further guidance on responsible gaming, including access to self-help tools and limit settings, please visit our Responsible Gaming page at /responsible-gaming or contact our support team at [email protected].

To the fullest extent permitted by applicable law, cck4 and its officers, directors, employees, contractors, and licensors shall not be liable to you for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of gaming opportunities, arising out of or in connection with your use of or inability to use the Platform or Services.

cck4 does not warrant that the Platform will operate without interruption, that it will be free from errors or defects, or that any defects will be corrected. The Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

cck4 reserves the right to suspend or permanently close any Account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms; reasonable suspicion of fraudulent activity; failure to complete KYC verification within a required timeframe; or at the sole discretion of the Company where it determines that continued operation of the Account is contrary to the interests of the Platform or its Players.

Where an Account is closed due to breach of these Terms or prohibited conduct, any balance remaining in the Account may be forfeited. Where an Account is closed for any other reason, any verified real-money balance (excluding uncleared Bonus funds subject to unsatisfied Wagering Requirements) will be returned to the Player via their most recently used withdrawal method within a reasonable timeframe.

You may request closure of your Account at any time by contacting cck4 support at [email protected]. Voluntary Account closure requests will be processed within 48 hours. Any verified real-money balance will be returned to you following successful KYC verification.

cck4 reserves the right to amend, modify, or replace any provision of these Terms & Conditions at any time. When material changes are made, cck4 will provide notice to registered Players by means of a notification displayed upon login or by email to the address registered on your Account. The updated Terms will be published on this page with a revised effective date.

Your continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must cease using the Platform and may request Account closure as described in Section 12 above.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and holds its offshore gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved by amicable negotiation shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction.

Before initiating any formal dispute process, Players are encouraged to raise the matter with the cck4 support team, which will endeavour to resolve all complaints fairly and promptly. cck4 operates a formal complaints procedure accessible by contacting [email protected]. All formal complaints will receive an initial response within 48 hours and a final resolution within 14 business days.

Nothing in this section limits your rights under applicable mandatory consumer protection legislation in your country of residence.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your Account, responsible gaming tools, or any aspect of the cck4 Platform, please contact our support team using the details below:

• Email Support: [email protected] — available 24 hours a day, 7 days a week. All email enquiries receive an initial response within 48 hours.
• Live Chat: Available directly within the Platform after login. Average response time under 5 minutes during peak hours (Bangladesh Standard Time, UTC+6).
• Response Language: English. Our support team is trained to assist Players from across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.